Brand Name: ZERO K.M.ALL
Company Name: SAKHIMANCH LLP
These Terms & Conditions apply to the use of the ZERO K.M.ALL website, mobile application, digital platform, and related services by customers, members, distributors, sellers, and business partners.
1. Acceptance of Terms & Conditions
By accessing or using the ZERO K.M.ALL platform, creating an account, placing an order, or participating in any business activity, users agree to comply with these Terms & Conditions and all applicable policies and laws.
Users are advised to read these Terms & Conditions carefully before using the platform.
2. Account and Registration
Users must provide accurate, complete, and up-to-date information during registration, including their name, address, mobile number, email address, and any other required details.
Providing a false identity, submitting forged documents, or using another person's information without authorization is strictly prohibited.
Users are responsible for maintaining the security and confidentiality of their account passwords, OTPs, and login credentials.
In cases involving suspected fraud, unauthorized activities, or serious violations of these Terms, the Company may investigate, restrict, or suspend an account in accordance with applicable laws and contractual obligations.
3. Online Orders and Payments
All orders are subject to product availability, displayed prices, and applicable terms and conditions.
Payments must be made only through payment methods authorized by the Company.
Users must not make payments to personal bank accounts or unauthorized individuals claiming to represent the Company.
Customers should retain order confirmations, bills, invoices, and transaction records for future reference.
In cases involving technical errors, payment failures, stock shortages, or obvious pricing errors, the Company will take appropriate action in accordance with applicable laws and consumer rights.
4. Product Delivery
Delivery timelines may vary depending on the delivery location, stock availability, courier services, and other relevant circumstances.
Customers must provide accurate delivery addresses and contact details.
The Company will make reasonable efforts to provide appropriate information in the event of transit delays or circumstances beyond its reasonable control.
If a customer receives an incorrect, damaged, defective, or incomplete product, the customer should report the issue through the complaint procedure specified on the platform.
Nothing in this section shall limit any rights available to consumers under applicable consumer protection laws.
5. Return, Refund, and Cancellation Policy
Returns, refunds, and order cancellations shall be governed by the applicable product category, seller policy, and policies displayed on the platform.
Customers may be required to provide proof of purchase, an order number, photographs, or other relevant information when requesting a return or refund.
Once a refund is approved, the amount will be processed in accordance with the applicable procedures and payment provider requirements.
Consumer rights relating to defective products, incorrect products, or products that materially differ from their descriptions shall remain protected under applicable laws.
Refunds or other remedies required by law shall not be denied solely on the basis of the Company's internal policies.
6. Rules for Members, Distributors, and Business Partners
All members must comply with the Company's authorized business policies, Code of Conduct, and applicable laws.
No member may represent themselves as an employee, authorized representative, or owner of the Company without the Company's written authorization.
Members must provide customers with accurate information regarding products, prices, discounts, and the business plan.
False promises, misleading advertisements, coercive recruitment practices, and misleading income claims are strictly prohibited.
Membership, transfer of membership, IDs, business rights, and related matters shall be governed by the Company's authorized policies and applicable laws.
7. BV, Matching, Rank, and Income Policy
BV, Matching Income, Rank Income, Shopping Vouchers, and other benefits shall be calculated in accordance with the Company's officially authorized and applicable business plan.
Eligibility requirements, genuine sales, valid BV, returns, cancellations, and other applicable conditions shall be considered when calculating income and benefits.
The Company does not guarantee any income, rank, bonus, or business success.
No income guarantee shall be made solely on the basis of enrolling new members or collecting an entry fee. The structure of commissions and benefits must comply with applicable laws.
Members may not present self-created income claims, earnings screenshots, or misleading projections as official Company announcements without the Company's authorization.
TDS, taxes, and other legally required deductions shall be applied in accordance with applicable laws. Any process charge may be imposed only under an authorized, disclosed, and legally compliant policy.
8. Rules for Sellers and Suppliers
Sellers and suppliers must provide accurate information regarding product specifications, quality, Maximum Retail Price (MRP), applicable taxes, stock availability, and delivery.
They must maintain all licenses, registrations, invoices, and quality-related documents required under applicable laws.
The sale of counterfeit, prohibited, illegal, or intellectual-property-infringing products is strictly prohibited.
Supplier agreements, quality standards, returns, refunds, and payment terms may be specified in separate written agreements.
Responsibilities relating to the seller's role on the platform, invoicing, warranties, and customer complaints shall be determined in accordance with the applicable agreement and laws.
9. Privacy and Data Protection
The Company may collect and use personal information necessary for account management, order processing, payments, delivery, and customer support.
Personal information shall be handled in accordance with applicable laws and the Company's published Privacy Policy.
Where legally required or necessary to provide authorized services, relevant information may be shared securely with appropriate service providers.
Users must not share sensitive personal information, passwords, or OTPs with unauthorized persons.
Data-related rights and complaint procedures shall be governed by applicable laws and the Privacy Policy.
10. Intellectual Property and Brand Usage
The names, logos, designs, website content, text, and other intellectual property of ZERO K.M.ALL and SAKHIMANCH LLP may not be used, copied, reproduced, or modified without authorization.
Without written permission or another lawful right, members and third parties may not use the Company's brand to issue advertisements, enter into agreements, or make income claims that imply Company authorization.
11. Prohibited Activities
The following activities are prohibited:
- Fraud, false identities, or the use of forged documents.
- Fake orders, fraudulent transactions, or payment fraud.
- Hacking, data theft, or attempts to damage or disrupt the platform.
- Misleading advertisements, false income guarantees, or unlawful recruitment activities.
- Infringement of copyrights, trademarks, or other legal rights.
- Unauthorized collection of money in the Company's name.
The Company may take appropriate action against violations in accordance with applicable laws and its authorized policies.
12. Complaints and Customer Support
Customers, members, and suppliers may submit complaints, refund requests, disputes, or other concerns through the official email address, registered office address, or customer support channels published by the Company.
The Company will make reasonable efforts to resolve complaints in accordance with applicable laws and its published Grievance Policy.
13. Liability and Service Availability
The Company will make reasonable efforts to maintain the security and operation of the platform. However, services may be temporarily interrupted due to maintenance, network failures, courier delays, or circumstances beyond the Company's reasonable control.
Nothing in this section is intended to limit the Company's legal obligations, consumer rights, or liabilities that cannot lawfully be excluded or restricted.
14. Force Majeure
The Company shall make reasonable efforts to mitigate the impact of delays or interruptions caused by natural disasters, floods, fires, war, government restrictions, pandemics, major technical disruptions, or other events beyond its reasonable control.
This provision shall not affect any mandatory rights or remedies available under applicable laws.
15. Amendments to the Terms & Conditions
The Company may amend these Terms & Conditions to address legal, technical, or business requirements.
Revised versions will be published on the website or platform and shall become effective in accordance with applicable laws and any legally required notice or consent requirements.
16. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
In the event of a civil, contractual, or commercial dispute relating to ZERO K.M.ALL or SAKHIMANCH LLP, the parties shall first attempt to resolve the matter through mutual discussion.
If a mutual resolution cannot be reached, the competent courts in Anand, Gujarat, shall have jurisdiction over disputes relating to these Terms & Conditions, to the extent that such jurisdiction is legally permissible.
Nothing in this clause shall deprive consumers of their rights to approach an appropriate Consumer Commission, statutory forum, or other legally mandated dispute-resolution mechanism available under applicable laws.
The inclusion of a jurisdiction clause does not, by itself, confer jurisdiction on any particular court. The relevant court must have jurisdiction under applicable law.
17. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in effect to the extent permitted by applicable laws.
18. Contact Details
ZERO K.M.ALL by SAKHIMANCH LLP
Registered Office Address:
S/3, S/6, Sakhimanch LLP, Narayan Arcade, 2nd Floor, Opposite Mohini Corner, N.R. Shaheed Chowk (University Circle), Vallabh Vidyanagar, Gujarat – 388120, India.
Website: https://sakhimanchlp.com
Email: sakhimanchllp@gmail.com
Phone: 7600315167
© 2026 ZERO K.M.ALL by SAKHIMANCH LLP. All rights reserved.